User Q & A for HISOLAN Smartwatch

Q1: Why is the screen not turning on?
• A: Try recharging the battery and hold the up button for 2 seconds to turn it on.

Q2: The measurement page is frozen, what should I do?
• A: Press the up button or swipe right. If that doesn’t work, hold the up button for 10 seconds to restart.

Q3: Why are my readings always too high or too low?
• A: Blood pressure can vary due to stress or how tight the cuff is. Relax and try again.

Q4: I can’t seem to get accurate results, any tips?
• A: Make sure you’re sitting still with your arm properly positioned.

Q5: What do I do if the device shuts off unexpectedly?
• A: Recharge the battery; it might be low.

Q6: Why is the measurement failing when I move?
• A: Moving during measurement can cause errors. Stay still until it’s done.

Q7: My cuff feels too loose, what should I do?
• A: Tighten the cuff and try measuring again.

Q8: How can I fix it if the watch won’t charge?
• A: Check if the adapter is firmly connected to the charging cradle.

Q9: The watch is too hot while charging, what’s going on?
• A: Unplug immediately. It might be damaged, so contact support.

Q10: Why does the watch turn off even with a full battery?
• A: It could be a damaged battery. Please contact support.

Q11: How can I reset the device?
• A: Hold the up button for more than 10 seconds.

Q12: My blood pressure readings are inconsistent. What’s wrong?
• A: Blood pressure can change due to many factors like stress or posture. Make sure you’re calm and sitting correctly.

Q13: How often should I measure my blood pressure?
• A: Don’t take measurements too frequently to avoid bruising. A few times a day is enough.

Q14: Can I use this watch if it’s raining outside?
• A: Yes, but dry it off before use. The watch is water-resistant, but not waterproof.

Q15: What should I do if the watch doesn’t respond at all?
• A: Turn it off and restart. If it still doesn’t work, contact support.

Q16: Can I wear the watch on my right wrist?
• A: Yes, but you need to adjust the settings in the CareFit app to ensure accurate readings.

Q17: Is there a way to make the battery last longer?
• A: Yes, reduce the screen brightness and turn off unnecessary features.

Q18: How do I upload my data to the app?
• A: The data uploads automatically when synced with the CareFit app.

Q19: Can I use the watch while it’s charging?
• A: It’s not recommended to use the watch while charging to avoid overheating.

Q20: How do I know if the cuff is tight enough?
• A: It should be snug but not too tight, just enough to stay in place without being uncomfortable.