Warranty Policy

🔍 Who Qualifies?

This limited warranty applies solely to the initial buyer of the warranted items. When you transfer or gift the products to others, the warranty does not extend to cover any subsequent owners, recipients, or beneficiaries.

🔍 What's Covered?

We provide a 1-year warranty on items equipped with batteries. This warranty encompasses ordinary wear and tear associated with proper usage as delineated in our user manuals.

Please bear in mind: the warranty excludes damages resulting from:

🔹 Mishandling, misuse, rough treatment, or negligence.

🔹 Unauthorized dismantling, servicing, or alteration.

🔹 Liquid ingress, such as water or milk seeping into the motor.

🔹 Accessory damage (only motor components are included).

 

🔍 What's the Duration of Coverage?

1 year

 

🔍 Key Points to Remember!

We acknowledge that things may not always proceed as intended, and that's alright! HISOLAN is dedicated to your satisfaction, and our warranty policy is designed to offer reassurance and seamless assistance. Let's break it down systematically:

🔹 Documentation is Key: Keep hold of your original HISOLAN.com purchase receipt. It serves as your access pass to warranty claims!

🔹 Visual Evidence Speaks Volumes: Should your product require assistance, photographic evidence is paramount. Share images or videos illustrating the wear and tear or any issues encountered. This aids us in determining if it falls within warranty coverage.

🔹 Clarification on Refunds & Exchanges: Here's the rundown:

  • Refunds: You can request a refund within 30 days of product receipt. However, refunds are not available after this period.
  • Exchanges: If we verify a quality issue with your product, you may request an exchange within 60 days of receipt.
  • Warranty: For manufacturing defects, you have a 1-year warranty, starting from your order date, not the replacement date.

 

🕒Coverage Details:

Our warranty addresses manufacturing flaws, excluding normal wear and tear, misuse, or unauthorized alterations.

Let's Begin! To initiate your warranty claim, simply email support@hisolan.com with your order number and a concise explanation of the issue. Our courteous team will assist you through the process. Please note that shipping costs are your responsibility.

🕒We've Got You Covered:

Once we confirm your defect falls within warranty coverage, we'll proceed to repair or replace your item at our discretion.

We're Here to Assist You! We recognize that navigating warranties can sometimes be daunting. At HISOLAN, we are committed to providing transparent information and outstanding customer service. If you have any inquiries or concerns, please feel free to reach out! Our team is always ready to assist.

 

Additional Suggestions:

  • Refer to our FAQs for further details and troubleshooting tips.
  • Our customer service team is available to assist you at all times!
  • Your trust is invaluable to us, and we are here to support you every step of the way.